The 10 ‘worst airport terminals’ in the UK – three of them are in the same city | UK | News

February 11, 2024
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The UK’s ten worst airport terminals have been revealed, with three in the same city. Which? asked 4,000 passengers to score UK airports in 11 categories including seating, staff, queues at check-in, bag drop, passport control and security.

Manchester Airport took the two lowest places in the rankings, with Terminal Three getting a customer score of 38 percent and Terminal One getting 44 percent.

Terminal Two came fifth from last with a score of 50 percent. This puts all three of Manchester Airport’s terminals in the top five worst terminals in the UK.

One passenger complained of “huge queues” at check-in, calling the situation a “joke”, while others dubbed the airport experience “crowded, noisy, generally stressful”.

It was also among the worst in the survey for security queues, with an average wait time of 28 minutes reported at Terminal 3.

A spokesperson for Manchester Airport called the research “deeply flawed and misleading”, dismissing it as “out of date” and “based on a tiny and unrepresentative sample of the 25 million passengers who travel through Manchester airport every year”.

It received a 94 percent rating, it said, from its own survey of 840 passengers in July and August.

The top ten worst airport terminals in the UK are Manchester Terminal 3, Manchester Terminal 1, Luton, Belfast International, Manchester Terminal 2, Stansted, Birmingham, Heathrow Terminal 3, Heathrow Terminal 2 and Gatwick.

They all had customer scores of below 54 percent.

On the other end of the spectrum, the airport named the best in the UK was Liverpool John Lennon, with a customer score of 82 percent.

Passengers surveyed described the airport as “first class” and “well run”, while staff were praised for being “friendly” and “helpful”.

London City Airport came second, scoring 78 percent. It was described as having a “relaxed” atmosphere with short queues. Southampton came third with a score of 77 percent.

Manchester Airport was approached for comment.



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